Frequently Asked Questions

Orders & Delivery

    • USPS Ground Advantage / UPS Ground (2-5 business days)

      - Flat rate of $5.99

    • USPS® Priority Mail® (1-2 business days)

      - Prices vary by destination and order size

    * Delivery timeframes are estimates only and may vary due to public holidays, courier issues, or factors beyond Bburee's control.

    * The fulfillment location for all of our products is Los Angeles, California, and we offer pickup in Koreatown. Pickup date and location will be coordinated via email with customers who select this option at checkout.

  • Orders placed on the Bburee website can only be delivered within the United States and its external territories. We will notify on our website when international shipping becomes available.

  • We accept PO Box addresses. Orders in the contiguous states will be dispatched via USPS.

  • Prices on the Bburee website exclude tax. Tax will be calculated at checkout and displayed on your invoice, sent with your shipment email.

  • We accept the following payment methods:

    • Visa, Mastercard, American Express, Discover

    • Apple Pay

    • Klarna

    • Paypal / Venmo

  • We recommend you to purchase a maximum of 16 units per product.

    * For bulk purchase inquiries, please contact us here.

  • Although we cannot guarantee it, we'll do our best to accommodate your request for orders that haven't been processed. Please contact our customer service for any order cancellation or change requests.

  • We try our best to meet our delivery timeframes, but external circumstances may cause delays. Most late parcels arrive within 5 business days of their expected delivery date.

    Please review the following before requesting an investigation:

    • Check delivery address: Ensure the address details in your order confirmation email are correct.

    • Courier service notification: Check for a notification card left on your premises or any email, app, or text alerts from the courier service.

    • Allow time between tracking updates: Couriers often provide milestone updates only, so there may be delays between tracking updates.

    • Accepted on your behalf: Check if someone else at your address accepted or signed for the item on your behalf.

    * Shipping timeframes are approximate and not guaranteed. Orders placed after 12pm on a Friday or over the weekend will be processed the next business day. Business days are Monday to Friday, excluding public holidays. Further delays may occur during peak periods.

  • We sincerely apologize for the incorrect / damaged package. Please contact our customer service with the following details to expedite the process:

    • Order number from your confirmation email

    • Specify if the item is missing, damaged, or both

    • Clear photo of all items in their received condition

Returns & Exchanges

  • For complete information, please visit our Shipping & Returns page.

  • To initiate a return, contact our customer service for the return address. Once we receive the return, we’ll process your refund to the original payment method. Please note that all returns must be made within 30 days of purchase.

    For more details, please refer to our shipping & returns policy.

  • Unfortunately, we do not offer exchanges. Please contact our customer service for a return and purchase alternative items.

  • A refund will be issued to the original payment method upon receiving the returned products. Please allow up to 5-10 business days for the funds to appear on your statement.

Product

  • As our products contain no artificial preservatives, we recommend using them within 12 months of opening. After that, the aroma and effectiveness may diminish.

  • We recommend storing them in a cool, dry place, away from direct sunlight.

  • We import our core ingredients, hinoki cypress oil and water, from South Korea, while the rest of the manufacturing takes place in Los Angeles, California.

  • Currently, we offer only one fragrance: hinoki cypress.

  • Yes, our products are made without any animal-derived ingredients.

  • No, all of our items are cruelty-free products.

  • As essential oil-based products, they are free from chemicals, artificial preservatives, and allergens common in many conventional home fragrances.

  • While we believe that our products are safe for use during pregnancy, this should not be considered professional medical advice. If you have concerns, please consult with your doctor.

  • We use trusted ingredients and manufacturing processes, but sensitivities can vary. If you experience an adverse reaction, discontinue use immediately and consult a doctor.

My Account

  • No, you can still shop online as a guest. With your account, however, you can see your orders, save payment and shipping information, and check out faster.

  • You can reset your password by selecting  'Forgot Password' in the log-in section.

  • If you no longer wish to receive emails from us, scroll to the bottom of any email we've sent and click ‘Unsubscribe’.

  • If you wish to delete your Bburee online account, please contact our customer service at admin@bburee.com.

Others

  • Please submit an inquiry via our contact us page.

  • Please submit an inquiry via our contact us page.